What is your return policy?
We guarantee your satisfaction at Eagle Metals Group. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to ten (10) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by telephone at within ten (10) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items.
Shipping and handling charges are non-refundable. For returns, you must carefully package the product, you are responsible for the cost of return shipping. Eagle Metals Group reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 7% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.
On returning bullion related items, the customer may (at Eagle Metals Group discretion) be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of Eagle Metals Group.
Pricing or Typographical Errors
We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Eagle Metals Group shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Additional Terms – Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the Site on the pages describing the products.
How do I obtain a Return Authorization Number?
Should you elect to return an item from your order, you must do so during normal business hours of 9:00 – 5:00 EST Monday – Friday. All returns must be done over the telephone only, at which time you will be given a Return Authorization Number. Once your return is received, if any market loss to Eagle Metals Group has occurred, it will be calculated. You will not be charged the $30.00 (USD) cancellation fee to return an item or items. However you may (at Eagle Metals Group discretion) be required to pay for any market loss (Our market loss policy) on your returns. If applicable, you may elect to pay the market loss by credit card or, we will invoice you and you will have thirty days to pay the market loss in full. No future orders may be permitted until that amount is paid in full. Any market gain on cancellations shall remain the property of Eagle Metals Group.
